Claims Valuation

  • In the event of claims for damaged property, the following procedure must be followed:
    • Customer will notify Moving Proz LLC to request a claim form and discuss the claim WITHIN 7 DAYS.
    • Customer must complete and submit the claim form to Moving Proz LLC WITHIN 10 DAYS of the move date. It is the customer’s responsibility to submit (1) the claim and (2) all photos and details to Moving Proz via the claim form.
    • Once the claim form is received by Moving Proz LLC, Moving Proz LLC will investigate the claim and notify the customer of the results WITHIN 60 DAYS.
  • Those responsible for the damage or loss will be determined by Moving Proz LLC based on the terms and conditions listed above.
  • If the item(s) is/are repairable, Moving Proz LLC reserves the right to select the vendor(s) who will subsequently make the repairs. This also includes structural damage to property such as walls, doors, flooring, etc. If the customer repairs, replaces, or discards the item(s) and or structural damage before a claim is submitted and/or thoroughly evaluated with a response, Moving Proz LLC is not liable for any charges incurred to the customer and the customer has voided their right to a claim.
  • If it is determined by Moving Proz LLC that they are not responsible for the damage, the claim will be denied.
  • Released value coverage at $0.60 per lb per item is provided at no additional cost. Other options are recommended and available at an additional cost upon request as shown in the estimate.

Contracted Terms and Conditions for Moving Proz LLC

  1. Our hourly estimates are charged on a per-hour basis. Under no circumstances are estimated costs, whether via telephone or on site, intended as a guarantee of the total costs for completed work. Time starts at your origin address and ends once the last piece of furniture is unloaded.
  2. There is a 2 hour minimum on hourly services.
  3. Flat rate moves are subject to an exact amount to be paid. Flat rates are priced according to the inventory provided. If the inventory is not accurate the price will be subject to change accordingly.
  4. Moves are booked on a first come first served basis. Your signature on the Order for Service Agreement is not a guarantee of availability for your move date. After we have received your signature, you will receive an email that confirms whether your move has been booked on the schedule.
  5. A deposit in the amount of $100 or 20%, whichever is greater, is required to book your move. In the case of long distance moves, a 50% deposit will be taken. This deposit is fully refundable as long as your move is cancelled at least 72 hours prior to your move date. Moves that are scheduled last minute on the day of your move require the full moving estimate amount be paid up front as a deposit. This payment is non-refundable should you choose to cancel.
  6. Moving Proz reserves the right to take a pre-authorization on your credit card for the quoted amount prior to the move.
  7. If the customer chooses to cancel a scheduled move and does not contact Moving Proz LLC via email at [email protected] 72 hours prior to a scheduled move date, the customer will either (a) be charged a cancellation fee of $100.00 for moves estimated to be less than $1000 or 20% for moves estimated to be over $1000 or (b) will lose their deposit if paid. If the customer is not able to be contacted up to one hour after the scheduled move time, the customer will be charged an additional late cancellation fee of $100.00.
  8. If the customer chooses to reschedule a move within 48 hours of their original move date, the customer will either (a) be charged a cancellation fee of $100.00 for moves estimated to be less than $1000 or 20% for moves estimated to be over $1000 or (b) will lose their deposit if already paid. Customers must pay an additional deposit in order to book the later date.
  9. Moving Proz LLC reserves the right to provide and charge for additional movers. We also require that the customer, or someone appointed by the customer, to be present throughout the move to be available for any consultation that our moving specialists might require.
  10. Methods of payment accepted are cash, check, cashiers check, Visa, or Master Card. If you want to pay by check, please include your driver’s license number on the check. Any checks that are returned will be subject to a $50 penalty. There is a 3% convenience fee for all payments by credit card.
  11. Total charges must be paid to the lead mover at the end of the move unless other arrangements are made with us when the work was scheduled prior to the move date. Customers that are unable to provide payment upon completion of move or customers that have set up a billing arrangement before their move have ten days to provide full payment. Payments should be mailed to: (13725 Metcalf Ave #302, Overland Park, KS, 66223). For invoices up to $1000: If payment is not received in full after the initial ten days after the date of service, the customer will be billed an additional $100.00 per day up to ten days, a maximum of $1,000.00. For invoices in excess of $1000: If payment is not received in full after the initial ten days after the date of service, the customer will be billed an additional $100.00 per day up to nine days, totaling $900. The twentieth day of non-payment will incur a fee equal to the invoice total less $900, bringing the total fees equal to the cost of the final invoice. After twenty days of non-payment, the debt will be turned over to a collection agency, or the customer will be taken to small claims court.
  12. Long distance moves are truck specific. Our trucks are 26 feet long (1,400 cubic feet of space) unless otherwise specified. Moving Proz is not liable for any items that do not fit within the specified amount of truck space.
  13. Moving Proz LLC has the right to refuse partial or complete service for the following but not limited to: rodents, insects, or any condition that is hazardous or a health risk to our movers, overall uncleanliness of the property, or abusive or disrespectful treatment of the movers by any person on the premises.
  14. The move start time will begin when the movers arrive, Should a customer’s job be delayed due to a fault of the customer, including but not limited to path obstruction, not fully packed, unprepared to move, customer not available, etc., the customer will be responsible for paying for the full move plus the duration of the delay. Moving Proz LLC also reserves the right to cancel the move, and the customer will forfeit their deposit.
  15. Movers have the right to document company liabilities or hazards within the home including but not limited to existing damages, health risks, or illegal activity in the form of photographs and/or video.
  16. The customer is responsible for providing a clear path for the movers upon arrival. Any obstruction including but not limited to snow, clutter, parked vehicles, etc., must be removed prior to the start of the move. The move start time will begin when the movers arrive, and the customer will be required to pay the hourly rate until a clear path is established.
  17. Moving Proz LLC has the right to reschedule a move due to inclement weather conditions. If the weather is not a danger to the movers and the customer wishes to proceed with the move, Moving Proz LLC will not be held liable for job delays, and the customer will be responsible for the entire duration of the move. Moving Proz LLC will not be liable for damages or inaccessibility due to weather conditions including but not limited to rain, snow, ice, or mud.
  18. Floor protection is offered in the form of ram board (for wood floors) and carpet mask and must be requested prior to the move date. Moving Proz LLC is not responsible for cleaning floors. We will make every effort with the customer to maintain the integrity of existing flooring, but unless floor protection is previously requested by the customer, we will not be responsible for any damage due to soiling. Moving Proz LLC is not responsible for wood floor or carpet damage if the customer declines to purchase the recommended floor protection.
  19. Moving Proz LLC is not liable for any damage to property or belongings of the customer when items are moved contrary to movers’ advice.
  20. Moving Proz LLC is not liable for any goods once out of their care, custody or control, including but not limited to: items placed in a storage facility, rental truck, or shipping container. Should the customer choose to employ multiple moving service providers over the duration of their move, any claims for damages must be documented with a time stamp immediately following services rendered by Moving Proz LLC and prior to the start of services rendered by other companies.
  21. Speciality Items such as, but not limited to: treadmills, gun safes, fireproof file cabinets, pianos, or any other equipment must be disclosed to Moving Proz LLC prior to the move. These items may require special equipment or disassembly by the manufacturer
  22. No perishable items will be moved by Moving Proz LLC such as, but not limited to: food, candles, fishing bait, and open liquor.
  23. Moving Proz LLC will not transport gasoline, kerosene, propane, spray paint, or any paint cans, ammunition, or weapons of any kind.
  24. Moving Proz LLC will not transport plants, pets, livestock or any living creatures, caged or uncaged.
  25. Moving Proz LLC is not liable for any cement-based statuary, including birdbaths, fountains, etc., which could break, crack, or separate due to vibrations in transit during the move.
  26. Moving Proz LLC is not liable for damages to glass shelves or table tops, hanging artwork, pottery or ceramic items unless appropriately packed by Moving Proz Professionally.
  27. In the absence of any external or recognisable damage, Moving Proz LLC is not liable for mechanical or electrical malfunction of computers and components, washing machines, dryers, refrigerators, freezers, television sets, stereos, phonographs, etc. These devices often fail for other reasons than transportation or from normal vibrations inherent to transportation. Proper servicing and after care is the customer’s responsibility.
  28. Moving Proz LLC has the standard of parking in the driveway. If there is not a driveway, Moving Proz LLC movers will park in the most convenient space available near the entryway of the move site. Moving Proz LLC is not liable for damages to yard, trees or landscaping due to the positioning of the truck if not otherwise notified by the customer prior to the scheduled move time.
  29. Under no circumstances will Moving Proz LLC be liable for cracking, crumbling or breakage of concrete approaches, such as driveways and sidewalks.
  30. Longer than normal walks from the truck to the inventory will cause the quoted time to change significantly. Moving Proz reserves the right to charge for additional time.
  31. Moving Proz LLC requires all small loose items to be packed by the customer or a moving specialist. Loose items include, but are not limited to: items in jewellery boxes, dressers, bureaus, items on counter tops, dresser tops, bookshelves, toys, DVDs/CDs, etc. If these items are not securely packed, Moving Proz LLC reserves the right to refuse to move these items. Moving Proz LLC is not liable for the loss of or any damage incurred to small loose items.
  32. Any small valuable items including but not limited to jewelry, small electronics, guns, money, credit cards need to be moved prior to our movers arriving at the pickup location. Moving Proz will not be held responsible for these items.
  33. Moving Proz LLC will not be liable for items packed by owner. The client is responsible for the internal contents of the box.
  34. Unpacked Items: Mirrors, lamps, pictures, glass tops, marble tops and other fragile items need to be packed by the customer or by Moving Proz LLC for an extra fee (packing materials). If these items are unpacked, Moving Proz LLC will not be held liable for any damages.
  35. Furniture, such as computer desks, entertainment centers, some bookcases, etc., should be dismantled in order to properly relocate them. If you request that we move these items assembled, Moving Proz LLC will not be liable for any damage.
  36. Furniture going into storage will be wrapped with 3 ply brown paper which will be charged at $4 per sheet unless the customer specifically requests otherwise.
  37. Moving Proz LLC will not be liable for plants: At the driver’s discretion, plants can be moved with no liability accepted.
  38. Moving Proz LLC will not be liable for Electronic & Mechanical performance of household goods shipped: For example: TV’s, refrigerators, stereos, computers, washer & dryer. Because Moving Proz LLC has no way of knowing the internal working condition of these items, claim responsibility will be limited to external condition.
  39. Fragile electronics including but not limited to television sets, stereos, and computers must be boxed prior to moving. At the driver’s discretion, these unboxed items can be moved for you with no liability accepted.
  40. Moving Proz LLC will not be liable for disconnecting electric, water, and gas. Moving Proz LLC, at the customer’s request will disconnect simple plumbing and electrical items such as, but not limited to washer hoses, dryer vent hose, ice maker, and electrical cords. Moving Proz LLC will not accept responsibility for loss or damage resulting from leaky valves, broken lines, faulty connections, corrosion, electrical malfunction, etc.
  41. Moving Proz LLC will not be liable for Specialty Items. A qualified person should prepare these items prior to relocation. including, but not limited to waterbeds, grandfather clocks, gas appliances, pool tables, water softeners, treadmills, and other workout equipment.
  42. Moving Proz LLC will not be liable for Items that are forbidden to transport. Examples are fuels, combustibles, corrosives, cleaning supplies, aerosols, flammables, explosives, ammunition, perishable foods, propane tanks, or any item that might inherently damage the shipment.
  43. Moving Proz LLC is not responsible for items left at the Origin address. Make sure you do a walk through once loading is complete before letting the movers leave: check your closets, drawers, attic, and outside.
  44. Moving Proz LLC will not be liable for Items loaded by owner. If anyone other than an employee of Moving Proz LLC assists in the loading or unloading of household objects, all liability will be waived.
  45. Packing materials are sold separately from the Packing service. Materials will be counted and added at the end. Packing materials are subject to sales tax.
  46. In the event of loss, Moving Proz LLC will make every attempt to locate and return lost items. Should lost items not be located, Moving Proz LLC will fully cooperate with the customer to recover these items. Moving Proz LLC is not liable for items that the customer believes are missing that cannot be shown to be in the care, custody or control of Moving Proz LLC.
  47. Moving Proz LLC will not be responsible for items left behind. It is the customers responsibility to make sure that everything is on and off the truck before the movers leave.
  48. Moving Proz will not be held responsible for items left at the origin address or left on the truck. Customers are responsible for walking through the entire property at every pickup or drop off location to make sure that items are either loaded or unloaded before the movers can leave with payment.
  49. Moving Proz cannot be held responsible for matching paint or providing paint for wall damage.
  50. In the event of damage, the invoice must be paid in full before the claim can be settled.

Packing Waiver: (applies to customers doing their own packing)

I am aware that Moving Proz LLC offers professional, in-home packing services. If you have chosen to pack your own breakables, electronics, and other belongings into boxes independently, you, therefore, agree to take responsibility for those items. In the event Your belongings are broken or damaged due to improper packing, you agree to not hold Moving Proz LLC responsible and relinquish your rights to sue, slander, or be compensated by them. while not likely, imperfect or unexpected road conditions may cause some turbulence within the truck. Also, I am aware that items not properly packed in boxes can be damaged or displaced while in-transit. I have chosen to do my own packing in lieu of this knowledge and take full responsibility for the items not professionally packed by Moving Proz LLC. Moving Proz LLC gladly accommodates clients who choose to pack their own valuable, electronic, or other items. Moving Proz LLC does inform its client that it is advisable to have their items packed by professionals. Moving Proz agrees to load non-professionally pre-packed items but cannot be held responsible if they are damaged or broken upon arrival to the destination.

Moving Proz LLC is NOT liable for damages to following items:

  • Plywood/Particle Board
  • Food
  • Musical Instruments of any kind
  • Currency
  • Electronics of any kind
  • Jewelry of any kind
  • Boxes packed by shipper
  • Animals
  • Glass (when not packed by our professional team)
  • Weapons/Guns/Firearms
  • Marble/ Stone (when not packed by our professional team)
  • Candles
  • Alcohol/Wine
  • Drugs/Medicine/Dentures/Tobacco
  • Plants
  • Deceased Remains

Notice: All customers of Moving Proz LLC agree to the terms and conditions here laid forth. any violation of the terms and conditions, on the part of the customer, voids all liability held by Moving Proz LLC. This agreement shall be governed, interpreted, and construed according to the law of the State of Kansas. In event of any litigation or legal action arising out of services rendered by or on behalf of this company, the customer specifically agrees that all actions shall be instituted in and that the venue shall be Johnson County, Kansas. All legal fees will be incurred by the customer. I have read, understand and agree completely with all of the above Contracted Terms and Conditions for this move. By affixing my signature below, I authorize Moving Proz LLC to provide exclusive moving services.