If you are reading this, you are most likely wondering what you can do in this trying time. People still have to move and need help. That is what we are here for and will continue to do until we are told not to. We want to assist as much as we can for as long as we can. We are paying attention daily and adapting in any way possible. We are constantly learning new ways to operate more effectively for our customers and their changing needs. There is no better time than now to focus on ways to make your move not only the best experience but also the safest for everyone involved.
THINGS WE CAN DO TO HELP
You: Moving companies have to enter your home and work inside your environment so the single most important thing you can do is communicate if you are potentially sick or if anyone in the home has been sick. COVID-19 has an incubation period of up to 14 days, making it difficult to know when someone is contagious. If you have been in an environment or come into contact with anyone who has been sick, let your moving company know so they can protect their movers and other customers.
If you suspect that anyone in your home has or has been exposed to COVID-19, please don’t hesitate to tell us. If we have to reschedule your move, we will. We’d rather tackle the inconvenience of a schedule change over potential exposure for our team members.
Us: We will be calling all customers in the days leading up to their moves to confirm that no one in the home is showing any symptoms or has been exposed to anyone who has. We do virtual walkthroughs rather than show up in person.
We are making sure that if there are any changes to the schedule you are informed immediately.
CLEANLINESS AND SANITATION:
As basic as this may seem, it is recommended that you wash your hands frequently. However, there is also the right way to do this and a wrong way. You need to wash your hands for at least 20 seconds. Here is a link to the CDC to learn more about the proper way to wash your hands. Please have some hand soap available at your sink so that our employees can wash their hands.
Please disinfect your counters, handles, doorknobs, and any other surface you/we may come into contact with. Sanitizing your belongings can help limit the spread of the virus if any exists. We are simply looking out for our customers as well as our crew members.
OPEN WINDOWS & DOORWAYS
Increasing the ventilation rate by opening your doors and windows reduces cross infection of infectious disease by diluting/removing contaminated droplets.
Us: We are going over this topic repeatedly to ensure that all of your employees are doing what they can to maintain cleanliness for themselves, our trucks, and our equipment, keeping you safe in the process. Our movers have been equipped with hand sanitizer and have been instructed to use it frequently.
Each driver also has a bottle of Lysol disinfecting spray, and it is our new protocol to spray the trucks down before and after each move. If you allow it, we will disinfect your home too before working within the premises. We will be disinfecting our tablets before and after contact with each customer as well.
MASKS & GLOVES:
You: You may have seen articles with information that not all masks protect against COVID-19. HOWEVER, even those standard procedural masks (think Grey’s Anatomy) help to limit the spread of the virus when those who are sick wear the masks. These masks help slow/stop droplets from being projected when coughing or sneezing, and while not perfect, they are also better than nothing when it comes to protecting from contracting the virus. Therefore, we ask that if you have a mask, please wear one when your movers are working. If you have gloves, feel free to wear those as well.
Us: It is difficult for our movers to use nitrile, rubber, or vinyl gloves while moving as they tend to rip. However, they will be wearing other gloves.
Us: Although we usually would shake your hand to start things off professionally, we may modify this and adapt a wave or a friendly elbow bump.
You: Normally we request customers to be present at all times to provide directions if needed. But during these circumstances, feel free to step aside and let our movers work! Once you’ve given the initial instructions to your lead mover, you may exit the common area in order to stay a minimum of 6′ away from our movers at all times.
Here are some options:
- If you’d like to clear out an entire room or section of your home so that you can remain in that room while we work, you may. This is probably the best/easiest option to remain close enough to provide direction while still staying safe.
- If the weather is nice, you may relax outside while we work.
- If you have another location where you can stay for a bit, you may leave. Just please keep your phone on loud so that we may call if any questions arise.
In times like these, it’s important to understand that things change when you least expect and we need to be ready to roll with the punches. If we all work together, we’ll be able to get you moved efficiently, and we’ll be able to limit the spread of this virus. Thanks in advance for your help with this!